At my center as in centers all across the U.S. routes are being cut as well as service. Day in and day out I see business being lost because numbers and reports that translate into mgmt bonuses are more important. I fully understand that these are hard economic times. Which is exactly why we should be getting businesses off early and gain their trust and more importantly their business. We boast that we have the largest logistical network right; well lets use it. For example in my center we "HAD" a large account who wanted to have a feeder trailer at their dock during the day. This would have made it easier for them and they would have loaded it saving UPS money. But our center mgmt made excuses and stalled, so fedex put a trailer there and now they have 95% of the volume. I feel helpless as some(not all mgmt) cannot see past today and there next report!!!!
What we need to do is take the company back to being private.
Give the drivers a real cut of the profits whether it be stock bonuses, 401K matches or even bigger sales lead rewards.
Get rid of the sales people and just up our cut of the sales leads.
A= company saves a ton of money on all of the sales peoples salaries, benes, pension etc etc.
B= our sales leads skyrocket now because we get hundreds and thousands for leads instead of tens to hundreds.
We may spend a little extra time with the customer but the increased package volume and zero sales people cost savings will more than offset the extra overtime.
I gave a lead that was for a multi-million dollar account and got only a few hundred bucks. I had a friend at another company tell me if he had signed something like that he would have got a few thousand dollars.