It sounds like the only thing you could have done differently was also give the center a call to give your sup a heads up.
As far as engaging, the customer, I understand what you were trying to do, it just didn't work in this instance.
What's the likelihood that they actually called the center and spoke to somebody versus called 800? If they called 800, chances are that the story got changed around a couple of times.
I would offer for your center manager or Sup that speaks to you about it to ride along with you and do exactly what you've been doing and also to let them speak to your actual customer.
Once you are cleared, I'd get permission from them to file a complaint with the Sheriff the next time these people are standing in the middle of the road. Explain to them that they've literally had to have you stop the vehicle as you cannot continue on the road.
Some communities on the county or city websites also have the ability to search for property ownership including pretty up-to-date satellite images and maps. It probably wouldn't hurt to look and see who really owns that property. Chances are your customer was right.
Try not to let it get to you and don't worry about it. Just make sure they know that your customer (and theirs) will got to bat for you.
As far as engaging, the customer, I understand what you were trying to do, it just didn't work in this instance.
What's the likelihood that they actually called the center and spoke to somebody versus called 800? If they called 800, chances are that the story got changed around a couple of times.
I would offer for your center manager or Sup that speaks to you about it to ride along with you and do exactly what you've been doing and also to let them speak to your actual customer.
Once you are cleared, I'd get permission from them to file a complaint with the Sheriff the next time these people are standing in the middle of the road. Explain to them that they've literally had to have you stop the vehicle as you cannot continue on the road.
Some communities on the county or city websites also have the ability to search for property ownership including pretty up-to-date satellite images and maps. It probably wouldn't hurt to look and see who really owns that property. Chances are your customer was right.
Try not to let it get to you and don't worry about it. Just make sure they know that your customer (and theirs) will got to bat for you.