UPS tells employees to lie, overcharge customers: suit - NY Post
Two former UPS franchisees accuse the worldwide delivery service of telling employees to lie about the size and weight of packages in order to jack up prices on unsuspecting customers.
Brothers Robert and Thomas Hagan, who owned and operated 11 UPS stores in Manhattan, claim in a federal lawsuit that a typical scam was to “add inches to the sides of measured boxes,” as well as an “enhanced declared value,” which allowed clerks to charge customers more.
Videotapes offered as evidence show UPS Store employees cheating customers, the court papers allege. In one hidden-camera recording offered by the Hagans, an undercover private investigator is seen talking to a clerk in a Times Square shop who pushes more-expensive air service when cheaper, guaranteed ground service is available for half the price.
Two former UPS franchisees accuse the worldwide delivery service of telling employees to lie about the size and weight of packages in order to jack up prices on unsuspecting customers.
Brothers Robert and Thomas Hagan, who owned and operated 11 UPS stores in Manhattan, claim in a federal lawsuit that a typical scam was to “add inches to the sides of measured boxes,” as well as an “enhanced declared value,” which allowed clerks to charge customers more.
Videotapes offered as evidence show UPS Store employees cheating customers, the court papers allege. In one hidden-camera recording offered by the Hagans, an undercover private investigator is seen talking to a clerk in a Times Square shop who pushes more-expensive air service when cheaper, guaranteed ground service is available for half the price.
