New poster. Been working at express a while but I have no idea how ground operates so more or less looking for some info on my brothers behalf. My brother owns a small business and has an account with ground. He has shipped under this account once and they lost his package and has quit letting the ground guy pick up and he just brings it into the express station like he used to do. he was promised software and hardware to print Astra lables but never got anywhere with his rep. Since he canceled his account he continues to get larger and larger bills. He called today about his case and they told him the driver told them he was picking up 20-25 pckgs a day even though the driver has only ever picked up one outbound package from him that was in turn lost. He called me today and all I could tell him ground is a whole other monster than express but it sounds like serious falsification. I'm not sure what info any of you could provide maybe just a rant for my first post. Anyway long time lurker your threads have been informative and well interesting so thanks. I may be posting a lot since I have an account now. Sorry if this all looks jumbled but I'm on a new tablet and auto correct on this thing is stupid.