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UPS Adopts Control Tower Process to Cope With Holidays – Bloomberg

Measures Atlanta-based UPS is taking include implementing a “control tower” process, which entails comparing big retail customers’ actual shipping volumes to those they originally projected, and going back to them to “mute” their demands if volumes get too high, Myron Gray, president of U.S. operations, told analysts on a conference call.

UPS’s forecast for December deliveries follows FedEx’s prediction this week of record shipments of packages between Black Friday and Christmas Eve. Memphis, Tennessee-based FedEx sees an 8.8 percent increase from last year, as e-commerce hits a peak.

UPS plans to spend $175 million on improving its operations during the holiday rush. It’s opening 14 temporary shipping facilities to help expedite deliveries, upgrading its Orion software to plot the best route for drivers, and is hiring as many as 95,000 seasonal workers to field packages.

UPS may hike charges for major customers for holiday package surges – Reuters

United Parcel Service Inc may charge major customers more for a surge in late, unplanned packages or turn down the business if it threatens disruptions during the peak holiday season, a top executive said on Friday, trying to avoid a repeat of last year’s delivery meltdown.

UPS and main rival FedEx Corp, both considered U.S. economic bellwethers, are approaching their busiest time. Last year a last-minute surge in online consumer promotions left an estimated 2 million express packages stranded on Christmas Eve.

“If it (a late surge) creates challenges and adds costs we would charge a premium,” Chief Financial Officer Kurt Kuehn told Reuters. “If it puts our service at risk, we would have to deny (the business).”


UPS Profit Tops Estimates, Sees 11% Rise in Peak Shipment – Bloomberg

Net income rose 11 percent to $1.21 billion, or $1.32 a diluted share, from $1.1 billion or $1.16 a share a year earlier, the company said in a statement. Analysts predicted $1.28 a share, on average. It’s the first time UPS surpassed analysts’ projections this year.

UPS is working to avoid the peak season problems it faced last year, when unseasonably cold and snowy weather combined with a surge in late, online orders and led to missed deliveries on Christmas. This year, Atlanta-based UPS and FedEx Corp. are bracing for even more orders. FedEx this week forecast record shipments of packages between Black Friday and Christmas Eve, an 8.8 percent increase from last year, as e-commerce hits a peak.

“We expect another robust peak season and are confident our network is prepared to operate at the highest level,” Kurt Kuehn, chief financial officer, said in the statement.

Deputies: Wayne County man flees hit-and-run with UPS truck, tries hiding at friend’s house – Victor Post

Deputies say 29-year-old Geno R. Thomas of Sodus fled the scene of the hit-and-run with a UPS truck in the Village of Newark on Wednesday night. Thomas was found at a friend’s Arcadia home shortly after trying to hide his vehicle. He tried to hide inside the house in a downstairs bathroom and stash the drugs he was carrying, according to investigators.

Thomas was charged with leaving the scene of a property damage accident, driving without a license, criminal possession of a controlled substance and unlawful possession of marijuana. He is on parole and will appear in the Town of Arcadia Court at a later date.

UPS driver who called 911 in house fire is honored – ABC Newspapers

April 16 started as a typical work day for Dave Marquis. But that changed when the UPS driver of 25 years saw an orange glow and what he thought were flames inside a Spring Lake Park home.

Marquis did what he thinks anyone would do. He called 911.

Nyle Zikmund, chief of the Spring Lake Park-Blaine-Mounds View Fire Department, credits Marquis with saving a woman’s life. Although he did not pull her out of the burning home, quickly calling 911 made a difference, Zikmund said.