Bubblehead
My Senior Picture
Maybe p-man will finally concede this.
He'll need permission from corporate.
Maybe p-man will finally concede this.
I have not seen my District Mgr. since 2010 consolidations. He seemed very unapproachable previous to said consolidations (same DM) and has now added unseen to his resume. We've come a long way in 25 years, District managers used to walk the belt(s), inspect loads, shake hands, introduce themselves. Whatever happened to the open door/ first name basis policy this company was ONCE famous for?
Maybe p-man will finally concede this.
We don't take 'discretionary' days like Hoaxster when the roads are bad.
11. There more to the "We Love Logistics" slogan than a catchy tune.
12. The company publicly announcing that they will not seek major acquisitions in lieu of increased dividends is likely to throw off the scent of their true intentions.
13. FedEx Ground is growing very fast.
14. UPS is struggling to hang on to ground business.
15. In time, FedEx will overcome UPS is they don't figure out a less costly option for ground delivery.
Actually, I won't... Sorry.
Like Island, I have worked many operations and many jobs.
Island... You are right about performance being part of the equation. But that is true at all SPC levels. Hitting a SPC target and missing performance is not helpful at all.
I have been successful many times in lowering SPC, lowering paid day, and meeting or exceeding performance goals.
Sorry, I won't concede...
What UPS had over all of its competition was realiability. The customer knew that we would get them their delivery around the same time everyday, in most cases in plenty of time to turn it back around the same day. Many customers ship product as they receive it, now with the new UPS business model we often pick up some customers before they even get their delivery because their normal route was busted.
Now if FedEx is in the area sooner for them, why not get it faster and cheaper? People did not mind paying the little extra because of the this, now why pay for the service when its not what it once was. I dont blame the customer, they get sick of paying OT because they have to wait for another driver to do their pick up because the other driver blew out because he had to cover other pick ups.
Giving our work to the PO is not an answer, putting Service back into UPS would be. IMO
Our center brought back a number of EC's the worst day. The following day we show up to find out that they cut a route to meet our SPC numbers.
At the PCM I asked if we could miss our SPC numbers to allow us the extra time to safely make service. The answer was of course no.
They can't see the forest for the trees.
Unfortunately, in regards to reliability of delivery time, the consignee makes no determination of which carrier is selected. For those consignees who do have the power to designate the carrier, we deliver their packages early in the day ... usually by 10:30.
What almost every shipper used as their selection criteria for selecting a carrier was price.
UPS sales people try to position UPS information technology to show some customers how they can save money by using UPS shipment and billing information to streamline and increase their productivity.
Unfortunately for UPS and especially the Teamster represented employees, shippers are selecting the carrier based on price.
Shippers are forcing UPS to offer services where UPS does not deliver the last mile ... that's logistics.
$54,000 worth of grievances later, the SPC metric for our center has been adjusted downward and for the time being at least the 9.5 language is being honored. But that could all change tomorrow depending upon the personal whim of whoever has the authority to decide what that number should be. And as operations-level employees, we will never have access or be granted an audience with that person.
Unfortunately, in regards to reliability of delivery time, the consignee makes no determination of which carrier is selected. For those consignees who do have the power to designate the carrier, we deliver their packages early in the day ... usually by 10:30.
Sure they do, even when Im ordering online or over the phone I am giving an option. You dont see many customers being loyal to any one shipping company.
Hoke, I think you may be confusing carrier with service level. The consignee most definitely makes the determination of which carrier they prefer when they place their order--the larger the consignee, the more weight their preference carries. Suppose you ran a hardware store and you knew that the UPS guy normally delivers there by 10am and the FedEx Ground is there in the early afternoon. If delivery time is more important than price you would choose UPS --if not you would probably choose FedEx. However, you have noticed lately that you have a different UPS driver and he doesn't get there until mid-afternoon, which impacts your business as you depend on the early delivery to fill your orders which will be picked up later that same day. This would make you think twice about which carrier you would choose.
Add/cuts may look good on paper until it is your business that is affected.
If giving business to the P.O. will allow us to better serve our commercial customers without impacting the bottom line and with minimal job loss than I am all for it; however, if the reduced volume will mean even more routes will be cut than the purpose of doing so would be defeated.
Not only will it mean loss of jobs, the SPH will also go down, which is generally made up in the residential deliveries. I can do way more resi deliveries per hour than commercial signatures.
You are right in that we need to look for a lower cost option if we wish to stay competitive. It is a joke trying to get a sold sales lead these days due to our price point.