Brokerage fees due

Discussion in 'UPS Discussions' started by Mr Shifter, Jun 25, 2014.

  1. Mr Shifter

    Mr Shifter Active Member

    I've been delivering for a while and every time I deliver an international package that has brokerage fees due the customers damn near flip. They usually pay for next day saver and sometimes English is their second language. A few times I had to RTS the package.

    If UPS wants to win this international business they need to clean this chit up!
  2. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Chit happens
  3. Pooter

    Pooter Active Member

    I like when I ask for it and they think I'm running some scam.
  4. bumped

    bumped Well-Known Member

    I think when I ask for it I'm running a scam.
  5. bumped

    bumped Well-Known Member

    I have never gotten an answer as to how does a shipper or buyer know if there will be brokerage fees upon delivery.

    CHALLY9TX Active Member

    Hard to explain brokerage fees to customers when no one knows how they work.

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  7. MethodsMan

    MethodsMan Active Member

    Something to do with UPS covering the fees to get it thru customs and wanting to be re-imbursed?

    I don't really get it either. I usually just act like I know what I'm talking about.
  8. brownrod

    brownrod Active Member

    I agree. for a residential delivery it's a seriously awkward situation. They don't understand what it is. I have no clue on how or what to explain. And It's kind of shady for the UPS guy to ask for money that he can't explain why he needs . These people need advance notice. And we need training as to what to say and do in these situations.

    We might get more successful paid fee's if we had a clue. we should probably have a special infonotice for these people that explains why we are asking for money with a phone number they can call to verify and answer further questions.

    I'm not a good resource in this situation.
  9. Wally

    Wally Hailing from Parts Unknown.

    Just say it's "taxes". Once you say that, the light goes on.
  10. Indecisi0n

    Indecisi0n Well-Known Member

    No need to explain it. I tell them the charges, if they don't want to pay they don't get the package. "Oh but I need it" I tell them "and I need a check".
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  11. worldwide

    worldwide Active Member

    UPS, FedEx, DHL and other express carriers are ALL responsible to collect any duties and taxes due on the shipment. In order to expedite the shipment, the carriers pay US Customs first and then stick a COD label on the package to collect from the receiver.

    The shipper should communicate this information to the receiver but many do not so that UPS appears to be the bad guy. Receivers can also educate themselves - no secrets on this process - it's all online or a phone call away.
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  12. Operational needs

    Operational needs Well-Known Member

    FedEx couriers do not collect duties and taxes. They are billed to account numbers.
  13. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    99% of the time that us how it is done here as well.

    Resident know-it-all.
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  14. Covemastah

    Covemastah Suspension Ovah !!! Tom is free FU Goodell !!

    I used to hate to pick up duties,,I pick up enough at home !!
  15. worldwide

    worldwide Active Member

    A clarification. Duties and taxes are typically only collected via COD from residential receivers as they do not normally have an account number to bill the charges to. Most businesses that import have an account and any duties and taxes can be charged to their account number.
  16. oldngray

    oldngray nowhere special

    Brokerage fees can be a real pain trying to explain to a customer who barely speaks English. The customer will know the cost of the item plus shipping but can be completely ignorant of brokerage fees. One Christmas I had a German guy get a shipment of rum filled bon bons from Germany and there was a brokerage charge due. He had a fit about how many Deutchmarks it cost and all I could keep telling him was I had no idea how many Deutchmarks anything was. All I knew was he owed UPS X amount of dollars.
  17. big idea

    big idea Member

    99% of the time your stuff don't make cents.But this time it sure do.