On the flip side, if we refuse to work with everyone there may be nothing for us to deliver.
There was a day when we where able to come closer to when people want us to come. Also a day when you could go back by your send agains on the way in and get them to the customer. In most centers unlike yours UPS has made these things a thing of the past. You need to be nagging UPS corporate about this stuff not the grunts just trying to get the massive amount of work on the truck done.