StuffItFred
Well-Known Member
I think a lot of customers mistakenly check the FO box on the "new and improved" airbill. Most customers I had when i was doing FO genuinely wanted the earlier service. I think the new bill has fooled quite a few customers into paying for FO they didn't want.
Oh yes, but they supposedly took a survey of customers on the new airbill before they switched the PO service with FO service. All just a scam to get more money out of the customer hoping they won't even call and question. Which I am sure most do not bother calling. I was speaking with one of my regulars the other day about the new airbill and she didn't even know she was selecting FO service. She said she just thought we went up on our rates!
Freddy and the gang wonders why we lose customers when they feel tricked into something they didn't want, need or even know about. How hard would it have been to send out a letter to the regular customers that still use the airbill informing them of the changes? No, instead lets switch the service around and pound it up the customers ass and hope they don't even flinch!