since ethan didn't say this was a DSR, i'm assuming it's a high dollar item that he wanted ASAP ~ why didn't he call to have it held at a local FedEx Office beats me (unless there are none near him or they don't have a 24-hour location like i do in my area)
gah! i had something like this today... a drumset that the Ground driver 07 it on a Fri DSR; they transferred it to HD on my route because the consignee had a gig that night...
since I had no idea of the route today i gave the QA agent an ETA of 1800 when i left the building.
not good enough ~QA said they need it sooner :\
so i called the # on the box & tell the guy to meet me at the local USPS parking lot in the center of town by 1400 since i didn't want to break trace...
he shows me his DL, i help him load it up on his truck & we were both happy.
BTW, that CS lady was kinda BSin'... there are some ground workers at the hub on Sat morning (at least in my state) since we are both located in the same business complex.
they divert stuff like this to HD, but we aren't allowed to divert business closed on Sat to Ground ~ WTF?!? I don't get paid to take it along and slap a doortag on a closed business...