Being on an extended route with a small, tourist town at its center, I have a lot of seasonal businesses, which include church camps, campgrounds, Joe Blow's cabins, etc. Many of these have owners who live on the premises, but are not home in winter, busy with other things, and refuse to waste their time filling out SDNs. Last week, my supervisor began printing off "signature on file" forms from the computer in his office and handing them out. We were told these forms would be good for one year from the date signed. I couldn't explain the purpose of these to my customers fast enough that they weren't reaching for a pen. Two days ago, management backtracked and told us the new forms are no good. Not legal--and I literally saw people throwing away their SDNs because we FINALLY came up with what they really want. First, I want to know why they are not authorized and legal if they are coming off of a UPS computer? And, secondly, when is this company going to start giving our customers what they want?