And as pointed out, FedEx' transit times for ground are better, too. Then there is my experience at Lowe's, which deals more with residential deliveries (like Amazon does) than commericial. I'd say 2/3 to 3/4 of what they ship out goes FedEx, but most of the returns come from UPS. Besides being broken, I see the usual suspects, like "need apt num" or "ns street", although the shipper likes to show me the original order with the apt num on it or Google the address and use street view to show me where it is. This is one residential shipper. And having spent time reading this board as well as talking to other drivers who "train" their customers by "refusing" pkgs when someone at a business who isn't authorized to sign won't, or someone at a house takes too long or asks the driver to hold on a min, they can't sign right then. Is it similar to others?