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Maybe these shippers should get a visit from a UPS rep to explain the situation and what do do if you require a signature. Do we have people that visit accounts? While they are at it, go to the place that ships videos to Walmart and tell them to PUT SOME TAPE ON THE BOXES!
We can't get our sales people to visist the accounts to sell them much less explain anything to them. And yes! PUT SOME TAPE ON THOSE BOXES WAL MART!
If it makes you feel better, change the service in the DIAD. From my experience, customers often get such things changed back with a quick call to their sales person.
So they get action from sales with a quick call because the drivers at my center sure don't.
I have a few customers who have small children, and they get a box with the pic of a toy or something, I'll ask if they want me to sneak it in the garage. More than once they have appreciated the effort because its a gift. It just takes a few extra minutes, but if they arent home, I'll try and put the pic against the wall if possible. These little things are what keep customers with us.
I did that all christmas long. I pulled up to a house where the mother, father and all the kids (aged from about 3 to 8) were in the garage. I saw the look of pure terror on the fathers face as my helper and I pulled up. I could tell that his mind was racing about what we might have so I walked up the driveway emptied handed and met him half way. I told him what I had and that there were pictures on the outside. All of a sudden it was time for ice cream INSIDE! All the kids were shuffled in and I left everything in the garage. I ahve young kids so I don't mind.