StuffItFred
Well-Known Member
If you're in tight with your PUP customers, there are plenty of off the record ways to work around close time issues if the dispatchers won't help.
SURE! If you are willing to friend-A-L-S-I-friend-Y
If you're in tight with your PUP customers, there are plenty of off the record ways to work around close time issues if the dispatchers won't help.
If this pickup had been booked past the cutoff for that area and the dispatcher is insisting you get it you should call your mgr ASAP. If it was a call CRT error there is no reason why a dispatcher shouldnt back you up. I would have put in comments on the cosmos file, on your msg screen and on the late report that it was a call CTr screw up.I know that all too well, A couple of months ago, all our freight was late on Saturday. We finally left the building at 1045, and when I sign onto dispatch, I have an oncall in my PM area with an 1100 close. I sent dispatch a message to change the close time, as this stop was 50 miles from the station, 20 miles past my first delivery. They wouldn't change it, so I got there around 1600, and it was a ground package. Why we get 1100 closes on Saturday, when P1's aren't due in that area till 1630 is beyond me!
SURE! If you are willing to friend-A-L-S-I-friend-Y
Good one Dano.
I bet you call irate customers with your personal cell phone right?
And I guess that explains "59 and all on time!!!"
Falsification can make anyone look like superman.....
If he is doing that he is an idiot and his manager is not doing their job. In my time as a dispatcher a report was run daily that showed every stop that had its close time changed. If I had changed a time I was going to have to explain why the next day and if it wasn't a legit reason according to my mgr, I was signing some paper.They have some leeway. Same old swan song as you receive a PUP with a 2359 close and after the PUP comes through the powerpad a few mins later is updated with an earlier close and the dispatcher initials in the PUP. Coincedence? NOT! I have had this happen on many occasions and even asked the customer when I got to the stop why they changed the close time and they knew nothing about it.
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Falsify? What's false about the customer cancelling the PUP? And then what's false about requesting a walkup PUP when you need one?
What's false about the customer cancelling the PUP and immediately scheduling a later one?
Now, there are plenty of ways to do it that border on falsification, sure. If you're tight with your customers it won't be a problem.
oh don't be so full of yourself. Ground is no more a better product than Express than ground beef is better than filet mignon. It's just that it costs less, and that's what sells today. Pure and simple - so you can stop living in Delusional World right now.Most my customers have my cell phone number and call me any time they have a question. Customer service. From the sound of this board it's what express is severely lacking. Maybe a better effort would increase the number of customers you have. Rather than complain about sales selling the better product.
oh don't be so full of yourself. Ground is no more a better product than Express than ground beef is better than filet mignon. It's just that it costs less, and that's what sells today. Pure and simple - so you can stop living in Delusional World right now.Most my customers have my cell phone number and call me any time they have a question. Customer service. From the sound of this board it's what express is severely lacking. Maybe a better effort would increase the number of customers you have. Rather than complain about sales selling the better product.
FedEx doesn't pay my bill directly. But it is a tax write off. Gotta keep that effective tax rate down!
Most my customers have my cell phone number and call me any time they have a question. Customer service. From the sound of this board it's what express is severely lacking. Maybe a better effort would increase the number of customers you have. Rather than complain about sales selling the better product.
Why are you even on this thread? Its clearly about Express not Ground. But, I have thought about all of this today and have come up with a good conclusion. Ground grew 18 percent last quarter and Express 3 percent. Those of us with Express, lets just sit back and let Ground support us. Right. Remember, we get benefits, retirement, 401 and those of us that have been here we make 26 dollars plus and hour. Go for it Ground, support us. Even the new hires at Express make more than ground will ever. Enjoy your profits because we enjoy having you work for us. Right...THE BIG QUESTION IS, WHO IS WORKING FOR WHO!!!