You can't make this stuff up

[over9five]

Couriers are not given company phones and are not expected to use personal phones to call customers. I wouldn't have done it either.

So you would have communicated with the center thru the DIAD, and had them set up a meetpoint outside of the SIDA.

 

[outtatime]

Which is why Express will always be second best.

Cannot disagree with your opinion, but I doubt that's the reason.

 

[outtatime]

So you would have communicated with the center thru the DIAD, and had them set up a meetpoint outside of the SIDA.

DIAD? Are we not talking about FedEx here?

 

[Operational needs]

Is that not the definition of customer controlled access? How would you have handled if you didn't have a SIDA badge?

No. To me, that's the definition of FedEx failing a customer.

 

[over9five]

DIAD? Are we not talking about FedEx here?

Lol, Just reread it. I'm not sure!

 

[UpstateNYUPSer(Ret)]

DIAD? Are we not talking about FedEx here?

The point was the package was FO and the courier should not have let a locked gate stand in their way.

 

[BootsOnTarmac]

Does the airport receive FedEx planes? If they do they will have a station identifier and a physical location. Just deliver to that location, it will be forwarded SIDA side. Somebody dropped the ball, or you got bad info from your Friend.

 

[Operational needs]

The point was the package was FO and the courier should not have let a locked gate stand in their way.

Umm. It's not that simple. We're talking a major airport with rules and regulations.

 

[Operational needs]

Does the airport receive FedEx planes? If they do they will have a station identifier and a physical location. Just deliver to that location, it will be forwarded SIDA side. Somebody dropped the ball, or you got bad info from your Friend.

The Ramp does not hold packages.

 

[Future]

The Ramp does not hold packages.

Pervert!!!!

 

[outtatime]

Umm. It's not that simple. We're talking a major airport with rules and regulations.

Still haven't answered how you would have handled it.

 

[UpstateNYUPSer(Ret)]

Still haven't answered how you would have handled it.

Sounds like she would have done all that she could with the information at hand to complete the delivery.

 

[Future]

Sounds like she would have done all that she could with the information at hand to complete the delivery.

Jesus Dave youR on a fed x Thread!!!

 

[Operational needs]

Still haven't answered how you would have handled it.

How it SHOULD have been handled is management making sure there is someone working every day who has a SIDA badge. Or someone should have called from the station to explain the situation and ask the customer how they wanted us (FedEx) to handle their package. Whether they called the customer or falsified, either way it's a customer service fail. We took that package with the implied promise to deliver it....we failed.

 

[Operational needs]

Jesus Dave youR on a fed x Thread!!!

Hi Future.

 

[outtatime]

Sounds like she would have done all that she could with the information at hand to complete the delivery.

Did you not read the part where she said "She was instructed to code it up as a DEX 8 (closed/not in)"? How many times have you told people on here to WAD?

 

[Future]

Hi Future.

Hi Beautiful!

 

[UpstateNYUPSer(Ret)]

Did you not read the part where she said "She was instructed to code it up as a DEX 8 (closed/not in)"? How many times have you told people on here to WAD?

I would have also sheeted is as CLO 1; however, I would have then begun the process of "trying to get rid of it ".

 

[outtatime]

How it SHOULD have been handled is management making sure there is someone working every day who has a SIDA badge. Or someone should have called from the station to explain the situation and ask the customer how they wanted us (FedEx) to handle their package. Whether they called the customer or falsified, either way it's a customer service fail. We took that package with the implied promise to deliver it....we failed.

Still dodging the question. How would YOU have handled it? Maybe it will be helpful for other couriers reading this on other ways to handle situations such as this.

 

[Operational needs]

Still dodgeing the question. How would YOU have handled it? Maybe it will be helpful for other couriers reading this on other ways to handle situations such as this.

Leave it behind and let the manager do the falsifying.

Do you work at Express?