Operational needs
Virescit Vulnere Virtus
How would YOU have handled it?
You can't make this stuff up
- Thread starter Operational needs
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MAKAVELI
Well-Known Member
How did YOU handle it?
outtatime
Well-Known Member
I would have raised the question to my manager BEFORE leaving the station so it can be handled correctly such as calling the customer and explaining to them the situation.
UpstateNYUPSer(Ret)
Well-Known Member
I am also curious.
You approach the locked gate and are denied access. You sheet it accordingly; however, you notice that there us a phone number on the package.
Do you:
Call the number, explain the situation and try to set up a meet?
Try to indirect to the airport office?
Proceed to the next stop?
Operational needs
Virescit Vulnere Virtus
Same way YOU handled it.How did YOU handle it?
Billy Ray
God, help us all.....
UpstateNYUPSer(Ret)
Well-Known Member
They provide the 22% discount.
MAKAVELI
Well-Known Member
No how did YOU handle it?Same way YOU handled it.
It's so frustrating when management tells you to do something that screws over the customer. I had an early pkg going to the terminal at the airport. Because I don't have a SIDA badge, and no one working today supposedly has one, I was told to code it up as Closed/not in-customer controlled access. So the shipper pays big bucks to get it here and we don't even bother to deliver it.
Billy Ray
God, help us all.....
Billy Ray
God, help us all.....
UpstateNYUPSer(Ret)
Well-Known Member
Either or. Point is a 30 second phone call to take care of a customer is well worth it regardless of who is paying for it.
If I am driving all the way to the airport I damn sure am leaving empty handed.
outtatime
Well-Known Member
I'm not using my personal phone to call a customer. Been down that road before with a customer calling back repeatedly asking what time I can reattempt.
I'd send a message to Dispatch asking them to handle it. I don't have time to wait around while a customer does/does not show up in a timely fashion. If Dispatch is successful in reaching the customer I can meet them when ALL my other deliveries are made and I'm heading back that way. Or they can get the package at the Station after 1PM.
Billy Ray
God, help us all.....
Right, wouldn't want to have a 51 mile day. Looks bad on the reports,
UpstateNYUPSer(Ret)
Well-Known Member
I had an Amazon package on my car that was supposed to go to the mall. It was addressed to an Asian person so I was pretty sure it went to the nail salon. Amazon includes the consignee's phone number within the series of numbers along the bottom of the label. I called them for confirmation. They kept calling me back to the point where I blocked their number on my iPhone.
outtatime
Well-Known Member
Exactly why calling a customer is a bad idea.
And you shouldn't stereotype people.
Billy Ray
God, help us all.....
*67 back in the day,i would make Hurculean efforts to complete a delivery; not any more.
Don't care
OMG, Dave!
Verizon offers the 22% discount to UPS people. UPS provides nothing more than the name.
Verizon offers discounts to many companies and institutions, and trust me, they still make money on the discounted accounts.
Oldfart
Well-Known Member
A customer in a secured location has to know the procedures that it takes to gain access for delivery. Those are FAA and Homeland Security rules. The government guidelines required to get a SIDA badge can be ridiculous. We have an Air Force Base here to contend with. Sometimes the entire base is shutdown because of a security threat. Badge or not, you are not getting in. The best you can do in the OP question is have dispatch call the customer and request them to come to the courier. It is like a homeowner that lives in a gated community and doesn't answer the intercom. They decided to live behind a gate. If you cant follow someone in or get someone to open the gate, the delivery can't be completed. As far as using your own phone to call a customer, I won't do it for the reasons people have already discussed. Future phone calls from the customer will result. Our SM has instructed us to never use your phone for customer contact. We had a customer complain that a courier was calling after hours wanting to meet. We all knew it was a bogus complaint because that courier isn't into women. You can only do what is within reason to complete a delivery. Just like idiot couriers that have signed a customers name on a pad because they knew the customer needed the package. Then they get fired for falsification. The customer didnt need it too bad or he would have been at home to accept it.
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