UPS cuts its profit forecast, blaming the cost of extra measures it took to ensure deliveries were on time during the 2014 holiday season, and hinted it would start charging retailers more.
While total package volume for the holiday season came in as expected for UPS, that was largely because of the surges on Cyber Monday, the biggest e-commerce day of the year, and Dec. 22, typically the peak day for UPS because of retailers’ cutoffs for guaranteed delivery by Christmas Eve. Demand for the other 59 days of the holiday season came in below UPS expectations, meaning a lot of that extra holiday muscle went unused.