Before there was FedEx Ground pkgs were sent by UPS up to the point where people realized they had to use FedEx Express to make sure their pkgs made it. Pretty much every year UPS drivers ran up until the last week and then cruised while Express went crazy. It's no different with Ground now, so let's get off our high horse about how well Ground is being run. Better count your blessings that you don't have to deal with the mess Express does, and once again it shows that Ground and Express are two different animals. And Serco sorry, wasn't referring to you.