I work for a different company, but I found this thread about Edcor and wanted to chime in. In a nutshell, Edcor sucks. I, and several other people in my company, have had nothing but problems with Edcor. It almost seems as if they purposely try to find reasons to reject applications and reimbursement requests. I’ve personally had two significant problems with Edcor in this regard.
Once, they rejected my application because – like a normal human familiar with fax etiquette – I included a fax cover sheet with my application. It was rejected because of that cover sheet! Never mind the fact that NOWHERE on their website or my company website did it say anything about not including a fax cover sheet. So when I resubmitted my application weeks later, right after I called them and found out they hadn’t accepted the first one, they denied it because it was then late! Never mind the fact that it was late because they had never let me know the initial application was rejected in the first place! Fortunately, our HR person overrode Edcor’s rejection. And a funny thing happened when I talked to my HR person. She said that she had received a LOT of complaints about Edcor, and that my company was shopping around for a new tuition assistance vendor because of it.
If you MUST deal with Edcor, keep good records! If you send a fax, make sure you have physical proof it was sent! Same with email. And if you talk to anyone at Edcor, keep a log with that person’s name, the time and date. ‘Cause I promise that if you deal with Edcor long enough, you’ll eventually have a problem, and you’ll be thankful you’ve kept good records.
