A driver in our center had a back injury last year on the job. He reported it and called it in to Liberty Mutual. He was off for a few days, therapy and back to work. Liberty covered it. About 4 weeks ago; his back acts up again. He calls the center to let them know, not real bad,(injuries reported to mgmt but not called in to Liberty Mutual are not uncommon) he continues to work. A week or so later his back gets really bad. So he calls in to the center again. Center team says he never called the last one in. Anyhow it went on to the point where he had to get his phone records and sit down with loss prevention and the full time sup who he called it in to. Finally he got UPS to see that indeed he did call it in. Small consolation because Liberty is still fighting it. Aetna will not cover his injury claiming it is a work related injury and liberty will not cover it either so he is paying for his own therapy and still working with no restrictions. The driver got his injury history from UPS (UPS has to provide injury history to you if you request it) which has the original injury which Liberty should know is related to this one. Another driver in our center who called in and reported his injury to liberty mutual re-injured his back. He called his physical therapy doctor and they said they would be happy to have him back but no because liberty mutual still has not paid last years therapy bill.