Spoke to a long time driver about how his vacation went and the conversation quickly turned to how the floater/PT'ers went to all his pups early. Most of the stops let the drivers get away with coming early but a large shipper told the drive, who came really early, "You're coming back right?". Driver said no and was out the door as the customer was saying it's too early. Customer got on with call center and they gave him a huge run around. Then he hung up and called back asking for the station manager in the area. Time went by and customer hung up again. Vacation driver said, customer #1 called as many of his customers as possible apologize to as many of his customers as he could saying,"Fedex failed us today....", while customer #2 broke down the shipments and relabeled them to ship BROWN. So for almost 2 weeks, Brown received all of the business that should have been Xpress. Regular driver is back and that company is using xpress again but is talking to higher ups in their company about using BROWN long term. Problem now is, their recipients mostly want them to use xpress. Cutting 40 minutes on a RTB equals less than a 20 dollar savings(drivers pay). But this is the new math. 20 dollars is worth more than 25 outbound express packages per day, I guess.