you are obviously the backbone and intial face of the company, but you really, really need to get off your high horse. it is NOT all your problem. there is a human element to every job function at the company. we all play a role. you should stop looking at sales people as people who just want leads and start looking at us as account manager who get paid based on growth. i'm customer facing too. if you can't quickly fix the issue, who do they call next? upssalespeople.you are not over dispatched, you are just being told to work harder and to an extent, that hard work is keeping us profitable. wow - we are in it to make a dime. are you willing to take a paycut so the truck next to you can go out 1/4 full?what kills me is when i walk the boxline and talk to my drivers, i don't get the negativity that i see on here. as a management person, you are constantly forced to defend yourself against a very vocal, and very wrong, minority.i'm honored to be lumped in with a true upsers like tieguy. whatever happened to him?and as far as my comment, it means stop dogging every management person.