Piss poor management at the top. They’re living in a bubble and thinking all is well at Fedex because they’re either being lied to or they’re choosing to ignore the problems and refusing to make needed changes. Think of that children’s story The Emperor has no Clothes. They probably can’t figure out why turnover is so high. All they’d have to do is skip front line management and ask any hourly front line employee and they’d get lots of good answers why. Unfortunately, they’re insulated from the sweaty hourlies except in planned quick meetings with limited questions.
They don’t WANT to know. They’re getting theirs. They’ve figured out how to provide the least possible service to customers and still retain most of them. Also, society as a whole has learned to lower their expectations, allowing them to get away with even worse service.
As a customer, you’re screwed. Fedex sucks and UPS is getting worse too. You just have to hope for the best when shipping your packages. On behalf of myself and other Express couriers who bent over backwards to take care of FedEx’s customers, those of us who put our heart and soul into the company, I apologize. It is what it is now though.
Seems like you held yourself to a pretty high standard in your professional life. I respect that.
All too often these days you come across people that seem very comfortable sucking at their job, and it places an added burden on those that have professional standards.