That's what we were told to do in this situation.What you should have done is sheeted the first package, completed the stop, sheeted the second package as a duplicate stop(and put "Duplicate tracking" in remarks) and completed that one. This would more accurately show what happened and would allow the company to bill the shipper for the second package.
Upstate is logical… logic says, good helper no steal, case closed.I didn't realize that i had asked you in an impolite manner. I used pronunciation and everything. You like a good debate.
I was asking you what your opinion was on a helper stealing while out of site and pocketing the goods. Should you be fired for his actions?
We do the same thing except:When I had 2 packages with same tracking number I would manually enter the shipper number on the second one (no 1Z ) and enter last 3 digits of tracking number as ID #, then make a note in remarks column. That way there is some record of the extra package.
We were told by a inside helper that the HR employee brought the manual for the new DIAD board to train the helpers with and then they were given the old board to use. That is either plain stupidity or laziness... or both on the part of the company.At orientation the "diad" was never even mentioned this year. I can imagine all the brand new seasonal helpers that almost themselves when they saw that beast that was handed to them. This is a big mistake on the part of HR.
You drivers should sit in on the info & orientation session just to see what little information is given. If correct info was given, helpers would probably just walk out the door.
When they are either
A) spineless lapdogs...
Or
B) haven't yet made book and are at the mercy of the company.
Could it be that there are drivers who don't like to hide behind the contract and are willing to take responsibility when they don't follow the methods?
The company made a business decision to maximize profits by allowing drivers to release residential stops without obtaining a signature in order to increase productivity.
It has also made a business decision to maximize profits by understaffing the operation and dispatching routes with workloads that pretty much force the drivers to choose between taking shortcuts with the DR methods or bringing the stops back as missed.
One of the natural and inevitable consequences of these business decisions is that the company will occasionally be required to pay claims on missing packages. Since the increased labor costs of requiring a signature for each package would far outweigh the cost of paying such claims, the company has chosen (wisely, I feel) to accept claims as part of the cost of doing business.
Since the company also made a business decision to enter into a contract that has specific protections for the drivers in regards to being forced to pay claims, how is it "hiding behind the contract" when a driver uses that language?
Since the company also made a business decision to enter into a contract that has specific protections for the drivers in regards to being forced to pay claims, how is it "hiding behind the contract" when a driver uses that language?
These specific protections are predicated upon the driver following the proper driver release procedures as outlined in the annual driver release certification training. In the example I provided, I took a shortcut, was called out on it and decided to take personal responsibility for said shortcut to the tune of $20/week for 6 weeks. Yeah, I could have bitched about it, filed a grievance and tried to "hide behind the contract", but I chose the high road. That happened 10 years or so ago and was the last time that I have or ever will pay for a bad DR. Lessons learned the hard way tend to have the most impact.
And did you sign that training certification? If so, shame on you for entering into an extracontractual agreement with the company.
If thats the case, you paid them the $120 you owed them. You weren't taking a high road; you were merely paying a bill for your own stupidity.
How many times did the bar code get covered by the pal or by that stupid plastic thing and it wouldn't read? The person that taught me to use the Find BC was actually Dave, last year on this forum, not my driver.e.
That's why I love dave.
DEFLECT, DEFLECT!
Thanks for not wasting my time with a futile attempt at a rebuttal, though.
Cheers!
Holy mother of snowballing, I was just thinking the same. Damn Dave, my heart pitter patters when you speak. I get all turned on and want to slap you at the same time when you say something informative with that arrogant tone.I can be both informative and arrogant at the same time.
You know what everyone needs? Is not a group hug, but group sex. That just makes every happy.
cheers everyone!
In what world do you think I owe you (or anyone else on this forum) an answer?