Take the survey and do not sugarcoat it. Then fill in the end with a real blunt answer that rells it like it is. Like the reason we keep losing market share is due to focus production numbers instead of the customers and the employees. We need to be productive but not to the point that we lose good employees and quality customers.
Here is a better way to see what folks really think....
Get an independent team or teams and randomly visit districts all year long. Pick people from the district again randomly and have these folks interviewed one on one. Put together a report based on the random interviews and have the team publish the report by district and come up with solutions to fix the areas that need it. By hiting every operation in the district and doing a random sample you can get valuable insight into what is going on and what needs to be done.
Oh thats all I need another suit to ask me questions about UPS that he or she has no clue about. Its like putting a part time sup in as an on car who never drove before,,,,,,,,they are usually clueless and think that they have a better plan than a veteran driver.1
