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I drive feeder and run a small business on the side.I do a lot of shipping with this business and once in a while I get a customer that needs overnight service.Well, this happened Thursday where the guy really needed this delivered by Saturday afternoon so he could be ready for his trip on Monday.So I told him I'd go back to the shop Thursday night,get his order built and have it shipped on Friday via UPS Saturday Air.
He Paypals me the extra shipping cost and says how much he appreciates this,etc. So I go at lunch break on Friday to the UPS store and pay $122.00 to have this express pack shipped across the country.Long story short we dropped the ball and it got lost! Guy sent me an email and was pretty upset,rightly so.Frankly, I'm disgusted with our company for this.In fact, it disgusts me on a regular basis how many misloads I pick up from the Amazon facility I service. Tons and tons of NDA, ground,etc every week that wind up in Amazon trailers instead of the houses and businesses that they are supposed to go to.
This has been going on for years and it just absolutely disgusts and baffles me how management does NOTHING to improve this!
It's not just UPS, it's all carriers right now. It's just the reality of the situation. What are your suggestions to improve the situation?
"Satish Jindel, founder of ShipMatrix, said FedEx had a 96% on-time rate from Nov. 1-14, compared to 97.2% for UPS and 97.3% for the U.S. Postal Service’s parcel delivery, based on his data. “All three are performing exceptionally well for this time of the year, given the huge surge in demand,” Jindel said.
Todd Benge, Vice President of Parcel Operations for Transportation Insight, said his company had seen performance declines for both UPS and FedEx in recent weeks compared to 2019, adding “FedEx has slipped more than UPS” in on-time performance.
“We see UPS about the same as last year’s days in transit but a point off of their on-time performance,” Benge said. “For FedEx, we’re seeing about .5 more days in transit for delivery and about a 4 point drop in on-time performance. So, UPS is in the mid-90s and FedEx in the low 90s for delivery on time performance.”"
Amazon Restricts FedEx for Seller Fulfilled Prime - Multichannel Merchant