Carol needs to step up.
I guess you will find out soon enough if you really are that good or suck like FedEx.
Why do you think she hasn’t been seen in the media anywhere.
I lost one of my buildings biggest accounts to FedEx (they gave them a dirt cheap deal) and those clowns couldn’t pick them up half of the time. When they called me complaining about it I asked them if they had their FedEx drivers cell number. After a moment of silence, i replied that’s kinda what I thought and to give me back that volume. A week later they were ours again.
Look at Home Depot, that’s what Carol Tome is going to turn UPS into. She is a smash and grab CEO. Come in, make as much profit as you possibly can then dip out with more than enough money to die with.But the bottom line is our CEO, wants the small mom and pop business to drop us. She says continually Better not Bigger. We really don't have any more business agents drumming up new business or keeping the ones we have.
We lost a 10-million-dollar account and management didn't care at all.
The last three years business have been trying to get better service with us and they have been ignored.
I honestly don't know what the end game is for UPS, but she wants to trim business that don't make that much profit for us.