Not sure why you would want me involved since you think I'm an idiot and a liar. A couple of questions: 1) why are drivers working the preload? Is your center still playing catch up from the storms you had? 2) If customers are going crazy because of the coding then I should be able to assume your center is recieving multiple customer complaints. this leads me to believe there are other reasons last weeks weather problems are still being used as an excuse. It also leads me to believe the decision to code them weather is being made at a higher level then your center manager. That decision is usually made at the district level. The district IE/OE divison manager and the district manager usually make that call based on whatever information they have.