screamin chicken
Well-Known Member
Does everyone here have to call damages in and then sheet them as missed and in the remarks colum type in damaged.
How to sheet damages
- Thread starter screamin chicken
- Start date
That's a new one on me.
Anonymous 10
Guest
We have been doing this for about a year but we just send a message via the board.
tourists24
Well-Known Member
At our center, we have been instructed to sheet packages in the board as refused, then bring to our night part time clerks to inspect.
Last I heard that's how we do it. I don't get to the pcm much these days though so it's possible there's been a change that I don't know about.
UpstateNYUPSer(Ret)
Well-Known Member
...and we are told to sheet as Future.
screamin chicken
Well-Known Member
I can understand the reason, meaning if something is not rally damaged, but when you can clearly hear broken wine glasses then it should be damaged not missed the pkg was being delivered and then it was noticed that it was damaged, just more BS in my file I gues oh well......
browned out
Well-Known Member
Then customer wonders where their pkg is; tracks it; sees refused, then call 1800pickups and files a concern. I would not sheet as refused.
we do the same thing and call or send a message to the center. If you sheet it as damaged it automactically starts the process of paying the insurance on the item.
I like that. Pass the buck back to the center.
Big Babooba
Well-Known Member
UPS must have ONE policy on how to sheet damaged packages. I wonder why they are keeping it a secret?
If I think I have one damaged, I just record it like that and take it back in for the clerk. It makes no sense to me to deliver an clearly damaged package and then have to go back another day to pick it up and deal with the consignee. This morning my Center Manager came up with yet another useless piece of paper for me to sign. I had a 118 lb table top that I brought back Tuesday night because the corner was busted out. That was a new one to me, like whats the point? I turned in a damaged package.
Another useless peice of paper they started using about a month ago was about NDA sendagains. If we don't deliver a NDA (signature required, nobody home) on a residential, then thats another report. We start late because of longwinded PCMs and last minute Add/Cuts, and he wants us to run around and knock on the neighbor's doors to get rid of them on the first attempt. If I did this, then I would have late NDAs, which will of course generate another report......but we are a "green" company. Right.
Another useless peice of paper they started using about a month ago was about NDA sendagains. If we don't deliver a NDA (signature required, nobody home) on a residential, then thats another report. We start late because of longwinded PCMs and last minute Add/Cuts, and he wants us to run around and knock on the neighbor's doors to get rid of them on the first attempt. If I did this, then I would have late NDAs, which will of course generate another report......but we are a "green" company. Right.
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We sheet as inspect and give to the damage clerks. One day I accidently gave one to the a/c clerks by mistake. When he looked it up in ETT it showed "Customs inspection/hold unable to be processed." He left at the center manager's door for him to deal with with the ETT print out. I happened to have hung around and got nosey and saw it and took it to the right clerk. If a customer tracked that package and saw that what would they think?
tourists24
Well-Known Member
Where the heck is the "inspect" button at? lol
tourists24
Well-Known Member
Browned,,, that's how we were instructed to sheet it at a PCM.... lots of witnesses.... I know what you are saying though. I asked them specifically about what you just brought up....
outta hours
Well-Known Member
Integrity ? We don't' need no stinking integrity.
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