The-UK-Guy
Tea anyone ?
Think about the question you are asking.
Which one of you are being senseless, in their act of laziness?
If the customer had not been home, you would have put it on the porch, as you are paid to do.
The customer pays for your service and is busy taking care of their home chores (unpaid) and you think they should drop what they are doing to help make your day less stressful?
So, to directly answer your question, the driver is being selfishly lazy.
Service is all we have as an advantage over our competition.
God, I hate to admit it but I couldn't agree more, well said.