We were told in our morning PCM that our DM was 'very displeased' with the past weeks Telematics reports,and was going to be in the area 'doing observations' and further more 'immediate discipline' would be meted out to any one <gasp> not following the methods!!!
We all got this OMS message later in the day,and it DID make me chuckle
728ups,
This message exposes some of the coverup culture that exists in large corporations.
The proper management technique would be to not inform the low level management of these observations.
Take objective unbias observations and then hold the management team accountable for the measurement whether poor or excellent.
Middle level management should be holding low level management accountable for holding the hourly employees accountable.
They should not be holding the hourly employees accountable directly.
This undermines the lower level managements authority and responsibility.
This also creates the culture to be deceptive and to do the job the right way when the upper management are in the area and to do whatever is necessary when they are not, even if it is wrong.
Sincerely,
I