Different areas have different procedures. This is for the Central Region.
ARTICLE 5-GRIEVANCES
Section 1
The grievance shall be discussed with the employee’s immediate supervisor or with the aggrieved employee and his/her shop steward. If the grievance is not resolved within one (1) working day;
It shall be the responsibility of the employee to reduce the grievance to writing on the regular grievance form provided by the union and have it submitted to the company within five (5) working days.
If the parties fail to reach a decision or agree upon a settlement in the matter, it shall be submitted to the State Committee or UPS Joint Area Committee, whichever is applicable, and docketed in accordance with established panel rules and procedures.
Section 2
It is agreed that there shall be an equal number of representatives of the Local Unions and of United Parcel Service on each panel that hears a case. The members of the panel are to be selected from the overall UPS Joint Area Committee. The decision of the majority of the panel hearing the case shall be binding on all parties.
Section 3
If any grievance or dispute cannot be satisfactorily settled by a majority decision of the panel and the UPS Joint Area Committee, then the grievance shall be submitted to the United Parcel Service Vice President of Labor Relations, or his/her designee, and the International Director of the Central Region of Teamsters, or his/her designee.
They shall have the authority to apply the provisions of this Agreement and to render a decision on any grievance coming before them, but shall not have the authority to amend or modify this Agreement or establish new terms and conditions under this Agreement. Their decision shall be final and binding on all parties and employees involved. If they are unable to agree, the grievance shall be submitted to the United Parcel Service President of Labor Relations or his designee and the I.B.T. National Package Director or his designee for resolution.
Cases which are deadlocked by the final step of the JAC may, by majority vote, be referred to the National Grievance Committee.