In desperate need of a UPS employee's help

Discussion in 'UPS Discussions' started by Ralitza, Oct 12, 2009.

  1. Ralitza

    Ralitza New Member

    I'm not a UPS employee, however I'm in depeserate need of an employee's help.

    Long story short:

    I sold an expensive laptop on eBay. Buyer requested I use their shipping label, and I was fine with it as long as it was going to their confirmed address, insured, and required a signature. Once the package was sent, the buyer rerouted it to a whole different state. I requested the package be sent to the shipper(confirmed with UPS twice it would go to the address on the shipping label). Guess not, it's going to E&C Medical(Perigen) in New York(address of UPS account owner). On top of that, the PayPal account holder is claiming identity theft.

    I called the UPS account holder this morning(10/11) and turns out their New York location is vacant! I'm sure the scammer knows this and is going to be waiting in front of the building to sign for the package. The receptionist at the company told me she would contact UPS - when she has a chance. I'm sure she'll do her best, but I need to do everything in my power as well.

    If possible, I need the package to be immediately stopped and returned to the New Jersey owner holder's address or the original address it was shipped from (Las Vegas).

    UPS tracking #:

    You can tell just by tracking this package there's a lot of unusual activity.

    Please do anything possible not to get this package delivered. You may message me through this website, and I'll be happy to provide you with my telephone number. Please call and confirm this information with account holder.

    Thank you.
  2. beentheredonethat

    beentheredonethat Well-Known Member

    The problem you are going to have is we do the delv intercepts etc based on what the shipper tells us (and technically you aren't the shipper) since you used someone else's label. I wouldn't wait to get help on this from our side. the only chance you'll have is if you t/w ups directly 1-800-pick-ups. See if you can get them to let you speak with a person from loss prevention. That may be your only hope of getting the laptop back. No one here will be able to do anything more.
  3. Ralitza

    Ralitza New Member

    I called UPS a few times over the weekend and was told I would receive a call from the fraud department. Unfortunately, that hasn't happened yet. I will definitely call again, and hopefully someone can help me.

    Thank you for your response.
  4. UnsurePost

    UnsurePost making the unreadable unreadabler

    You have no rights I am aware of, as you used their account number. The only suggestion I can think of is call the police in the town that the package is being delivered to and tell them you are a victim of fraud and explain the situation. Perhaps the police can be waiting at the false addresses front down right alongside the scammer?
  5. Ralitza

    Ralitza New Member

    I was just hoping someone can call the UPS account holder and speed things up. The receptionist said she will call, but I don't know... I just can't solely rely on that. I will call UPS / the account holder again.

    Thank you for your response.
  6. fethrs

    fethrs Well-Known Member

    1 800 PICK UPS explain the situation and ask to have the package RTS (return to shipper) I don't think there is anyone here that can do call for you. I may be wrong but the UPS number might help.
  7. Ralitza

    Ralitza New Member

    It's already on its way to the shipper, however they have two addresses on file and it's headed to their old/vacant one. I just called, and again was told the shipper would need to call in to make further changes. I requested UPS call the shipper, but apparently they can't make out bound calls. I just emailed the account holder once again. I'm honestly starting to feel like the person I spoke to might have something to do with this. Best part is the person that original rerouted the package to Maryland used the receptionist's name. Maybe it was the receptionist! I've contacted others that I found associated with PeriGen, Inc but haven't received a reply yet.
  8. hondo

    hondo promoted to mediocrity

    Have you also contacted PayPal? I would expect they would have more open communication lines with UPS & police.
  9. Ralitza

    Ralitza New Member

    Yes, PayPal has been contacted - they actually flagged the transaction as fraudulent the day AFTER I shipped. Yet, they told me it was safe to ship:dissapointed:. If I wait for PayPal to resolve this issue, I'll be left without my money and my computer. They're absolutely horrible when it comes to this kind of stuff. They actually deleted ALL of the evidence I sent them and opened a new 'unauthorized charge' dispute.

    The UPS account holder has called UPS and noted their account # is being used fraudulently and the package needs to go back to me. UPS can't say for sure if it will until it arrives in PA. The account holder is suppose to receive a phone call from UPS's fraud department by the end of today. I'm going to be calling UPS every 2 hours until I know for sure I'm getting my computer back.
  10. klein

    klein Für Meno :)

    Is it going to Periagan, NY ?

    You might get lucky (if everything else fails), that one of the managers or drivers, employers from that center, might come accross your posting, and be able to catch it , before the send it out.

    But, yes, call 1800 number again, before they close (think 7pm).
  11. Ralitza

    Ralitza New Member

    I couldn't locate that city on Google? It's going to New York, NY - Madison Ave.

    Also, apparently the company that holds the UPS account # has been through this before. They said UPS did something to fix it so it won't happen again? Well, it happened once again. I hope they close their account this time.
  12. klein

    klein Für Meno :)

    No, I just took that name from your first posting. There is a very small chance someone from that center is on this site.
    But, it looks like 1800 seems to be working for you.

  13. Ralitza

    Ralitza New Member

    Perigen(formally E&C Medical) is the company name.

    Someone from UPS in Las Vegas just contacted me, and said NY has been notified! I'm getting the computer back. OMG!! I can finally rest, and not worry. I honestly couldn't sleep over this.

    Many thanks to everyone who replied!
  14. klein

    klein Für Meno :)

    Just remember, if you would have used the post office or greyhound, the return probably wouldn't have been possible.
    UPS is worth the extra couple bucks.

    And on behalf of all of us, you're welcome !
  15. Ralitza

    Ralitza New Member

    I'll definitely keep that mind. This experience was totally not worth the $40 I would've spent had I purchased my own label. Wow, honestly I'm so relived. Best part is, I'm getting it shipped to work and the owner is very well known around the city. With that said, I'm sure UPS Las Vegas will put a little 'rush' on getting it to me:wink2:.

    The tracking hasn't been updated yet, so I'm going to keep checking back with UPS until it lists Las Vegas as its destination.

    Next thing to do is, complete my report to IC3.Gov.
  16. BROWN430

    BROWN430 New Member

    I just checked on this and it said as of today is was returned to sender. I hope you get it back and the problem is solved.
  17. BROWN430

    BROWN430 New Member

    It looks like it is getting sent back to NY NY I hope that is where you wanted it to go back to.
  18. klein

    klein Für Meno :)

    No, it went to NY NY, suppose to go back to Vegas.
  19. spif91

    spif91 Member

    Been in feeders 2 long. What service is 35. I knew nda was 01. 2 day was 02. What service is 35?
  20. LED

    LED Member

    When you track it says 2nd Day Air signature required.