A few years ago my boss had shipment from Europe go missing in transit and I was put in touch with someone in the overgoods department who was able to locate it.
Well it looks like it's happened again. He made a purchase from a store in France. When it came to be delivered there were duties due but he wasn't home. He went on line and paid the fees but the delivery never came. After opening the claim on it for him UPS requested more specific information. It took a few days to get the complete shipping invoice from the store in France. And UPS closed the claim during that time on 4/28. I called and had it reopened (I thought) and I have been sending them information to support the claim. But when I go on line to look up the tracking it keeps saying claim closed 4/28.
I have been calling the 800# and sending emails but not getting anywhere.
The last time this happened I had lucked into a phone number for the overgoods team given to me by a UPS employee who took pity on me. Unfortunately I don't have that number anymore. I'm hoping that someone here might have that number.
We are located in Los Angeles CA. Not sure if that matters.
Thanks in advance for any assistance.
Well it looks like it's happened again. He made a purchase from a store in France. When it came to be delivered there were duties due but he wasn't home. He went on line and paid the fees but the delivery never came. After opening the claim on it for him UPS requested more specific information. It took a few days to get the complete shipping invoice from the store in France. And UPS closed the claim during that time on 4/28. I called and had it reopened (I thought) and I have been sending them information to support the claim. But when I go on line to look up the tracking it keeps saying claim closed 4/28.
I have been calling the 800# and sending emails but not getting anywhere.
The last time this happened I had lucked into a phone number for the overgoods team given to me by a UPS employee who took pity on me. Unfortunately I don't have that number anymore. I'm hoping that someone here might have that number.

Thanks in advance for any assistance.