Can someone call in an intercept and noon when they realize there was a problem and catch the pkg before delivery? Is it instant or does it have to be done the next day. This might have been called in after preload.
Based on his original post and posts from other people I'm assuming that this was a UPS Delivery Intercept. That is the service where the customer is charged a fee to have us intercept the package.
With a UPS DI, a DIAD board only gets loaded with an intercept if the intercept comes into UPS prior to the driver getting EDD. Any on road intercepts are only communicated via text message.
I heard that this will change in the future to automatically going to the DIAD regardless of when it comes in.
Because, on paper, that would be a service failure. And all our management cares about is looking good on paper. Even if a so called "service failure" is more convenient and provides better service for the customer.
While I don't want to get into a discussion on management and numbers, in this case your assumption is incorrect.
The example mentioned here has no bearing on how service failures would have been counted.
P-Man