I wonder how UPS can keep the Medco contract. I have had several Medcos never delivered due to "loss in transit" and UPS reps just say sorry about that call Medco. When you call Medco they just say UPS lost it call them, etc etc etc. Both times I have had to call the Doctor and get the med called in to a Walgreens and get it from them. My real question is that since I work for UPS I can do alot of this online or call from work during break, but how can a paying customer get this run-a-round from Medco and UPS and not have a breakdown. It is sad that UPS losses a medication and not have the sense of urgency to find, help, reorder, or whatever to make the customer happy. This is a sad way to run a company.