If I notice a box is ripped, and some contents are outside. Do I stick the items back inside and tape the box, and not tell the customer...Or do I go the honest route and tell them there is a chance some of their items might be missing because of a torn box, warning them to double check everything?
Thanks in advance.
Keep the interaction with people during house call deliveries to a minimum. Ring the bell and leave the package and leave unless you need a signature your wasting time.
Tape it up and leave it. Telling them something might be missing isn't going to change the situation and is a waste of time. If something is missing the person has to contact the shipper for anything to happen anyways then the shipper will make a claim or just ship them the missing parts. If the receiver calls UPS and says the item was missing UPS is going to tell them to contact the shipper.
IF the item in the package was damaged that you can see (ie leaking, etc) Don't deliver the package use communication in your DIAD number 4 mark NO for can you deliver and put damaged in the remarks then sheet the package as missed,
Don't sheet the packages as damaged. By sheeting a package as damaged it automatically starts the process of refunding the shipper when only part of the order might have been damaged and the rest will go out tomorrow for delivery.
Don't let a customer open a box to check to make sure everything is there to decided to either keep or refuse a package. Unless 1. Your willing to take the chance of being accused of taking something or 2. You trust the receiver and are willing to take the chance.
The only time I let a customer open a package at a business when the package is really messed up. I don not let residential deliveries to open a package damaged or not. I tell them they can refuse or except the package and if they open it they own it.