My Choice forced on customers

Discussion in 'UPS Discussions' started by 40andOut, Oct 19, 2013.

  1. 40andOut

    40andOut Guest

    I received an e-mail stating that UPS "upgraded" my account. In the body of the e-mail it says:

    We've added new features to your UPS account which make it easier to view and manage your home deliveries. As a new UPS My Choice member, you already have access to these features.......

    The problem is that I have no intention for signing up for My Choice, nor have I ever signed up for it in the past.

    If they try to charge me for any My Choice services they will be speaking to the State Attorney General's office.

    Bad PR for services that used to be free but now are packaged into an "exciting" new service.

  2. Baba gounj

    Baba gounj pensioner

    you must call the 800 number, hit 0 until you reach a real person .
    they will be able to assist you as poorly as any other customer .
  3. upschuck

    upschuck Well-Known Member

    I have My Choice and it is a good little service. Some services are for free, some you have to pay. If UPS added that to your shipping account, then it would be the free part of it. It you get packages from UPS, you will soon find that you like the service.

    Nothing to worry about.
  4. upschuck

    upschuck Well-Known Member

    You have to hit '0' at two different automated menus.
  5. Anonymous 10

    Anonymous 10 Guest

    When they sent that stuff in the mail I burned it. Then they put it in our boxes at work at work and I gave it to some runner.
  6. worldwide

    worldwide Active Member

    You should learn about the service before making assumptions.

    UPS My Choice - Home Delivery on Your Schedule

    The only "pay for" services are if you decide to pay for them - the services that people use the most are free, such as:

    Delivery Alerts - Get proactive notifications via text, phone or e-mail the day before a delivery.
    Delivery Planner -Manage and track all your home deliveries with a convenient, online calendar.
    Approximate Delivery Time - When possible, UPS will provide an estimated delivery time frame. This time is not guaranteed and may vary based on driver's workload, weather and traffic.
    Sign for Packages Online - Give authorization online for UPS to deliver packages without a signature for drop-off when you're not going to be home to sign in person.
    Delivery Instructions - Leave instructions for driver on where to leave shipment, give access code to garage, etc.
  7. gammonjw

    gammonjw New Member

    More businesses need to transition to smart pick ups... That's for damn sure!
  8. mixyo

    mixyo Active Member

    I like MyChoice. I have all my deliveries held for pickup at the customer center and then just stop in after my shift (preload).
  9. Insincerity

    Insincerity I'm Insincere

    You appear to be a knucklehead.
  10. Insincerity

    Insincerity I'm Insincere

    Do you do this out of habit or is there something about this service that you feel takes away from Union employees?
  11. Packmule

    Packmule Well-Known Member

    Obviously, you have no idea what My Choice is, or you wouldn't be quite so negative. I got it simply because I have all my stuff w/c at the building where I work. Nice to get an email notice that something came in--and that it did or didn't get sent to smartpost.
    I will admit, it would be nice if it was a little easier to get set up on it. And do I really need to invent such a brain twisting password? Otherwise, it's pretty cool.
  12. gingerkat

    gingerkat Well-Known Member

    Choice worked really good for me when I was getting a lot of stuff, but in the end I cancelled it because I didn't need it any longer. Now when I have something expensive or if I want to be here for it, I just ask my guy to text me his ETA on the neighborhood. If I miss him, I'll go find him if he can't leave it.

    I would take a few deep breaths before calling.
  13. TooTechie

    TooTechie Geek in Brown

    I just got an email saying my Mychoice was auto renewed for another year. I just had the free thing that texted me all tracking info and status.
  14. Insincerity

    Insincerity I'm Insincere

    I was told that My Choice biggest advantage to UPS was reduction in driver miles. I don't know anyone that pays for My Choice; I have the free version and I like the advance notice but I laugh at the time window. We'll get it there by end of day if it is residential.
  15. 40andOut

    40andOut Guest

    You should stop making assumptions regarding my familiarity with My Choice. I am quite familiar with the service.
    I noticed you conveniently left out these "advantages" to the "free" My Choice membership:

    • Reroute Packages $5

    • Reschedule Packages $5
    These services were free to the consignee (me) before My Choice.
    I have no need of any of the other services.
    I do concede that some might find My Choice useful, but shouldn't it be my choice to sign up for My Choice?
    Personally I think My Choice is primarily a way to generate a new revenue stream (from the consignee) for service that should be included.

    Anyway UPS should not be signing people up for this service offering when they have already declined it.

    So anyone from Corporate on this board? If so, is it UPS policy to sign up customers for this service without their prior approval? Also if I request a reroute will UPS now try to charge me?

    Lasted edited by : Oct 21, 2013
  16. 40andOut

    40andOut Guest

    Hey, I resemble that remark!
  17. upschuck

    upschuck Well-Known Member

    While I agree with you that it should not be automatically added to your shipping account, those services you mentioned do cost UPS money.

    Changing an address would get charged to the shipper if you didn't pay for them. Why should the shipper get charged if you decide you want if to go elsewhere? Before my choice, if you called our beloved 800 number, they would charge you $6, so you are actually getting a discount. There are several people involved in each address correction/change.

    Rescheduling a delivery.....Three attempts should be enough......Have you seen how much sorters, preloaders, drivers make? Those charges make up your wages, and are not mandatory. How long should we be attempting to deliver a single pkg?

    The only reason for getting the premium version of my choice is if you live far away from center, with a UPS Store nearby, then you could have all pkgs sent there if you miss them for free. You would save the $40 in gas if you miss several a month.
  18. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    I try all the time. They don't want anything to do with it.
  19. Insincerity

    Insincerity I'm Insincere

    It seems most small business owners don't consider the $10 a week less worth the effort and worry of going to smart pickup.
  20. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I converted two customers to Smart Pickup---it took about 5 minutes to convert each one.