AlyonaMilena
Member
Hi everyone, my name is Alyona. I hope it’s okay for me to post here, and I apologize if this forum is meant only for UPS employees. I’m reaching out because I’m having a difficult time resolving an issue with a package sent to me from Ukraine by my sister and parents.
They sent me a package with traditional Ukrainian embroidered dresses. Unfortunately, the value of the package was incorrectly declared by the sender in Ukraine as $799, when in reality, the contents are worth about $350 to $400. Because of this incorrect valuation, UPS is now asking me to pay a COD (Cash on Delivery) fee of $210, which is extremely high.
I’ve been trying to resolve this for over a month now. I’ve emailed UPS multiple times and called various support numbers, but I haven’t received a clear response or solution. Some representatives say I must pay the fee, while others say they will look into it, but then I never hear back.
I’m feeling quite frustrated and unsure of what to do next. If anyone has advice or suggestions on how to handle this situation, I would greatly appreciate it. Thank you so much for reading and for any help you can provide!
They sent me a package with traditional Ukrainian embroidered dresses. Unfortunately, the value of the package was incorrectly declared by the sender in Ukraine as $799, when in reality, the contents are worth about $350 to $400. Because of this incorrect valuation, UPS is now asking me to pay a COD (Cash on Delivery) fee of $210, which is extremely high.
I’ve been trying to resolve this for over a month now. I’ve emailed UPS multiple times and called various support numbers, but I haven’t received a clear response or solution. Some representatives say I must pay the fee, while others say they will look into it, but then I never hear back.
I’m feeling quite frustrated and unsure of what to do next. If anyone has advice or suggestions on how to handle this situation, I would greatly appreciate it. Thank you so much for reading and for any help you can provide!
