If you could address the highest level of management with one issue, what would it be?
How we stopped providing excellent service to our customers. We now supply mediocre service.
Actually PMan, I refer to our service since PAS. I remember when the customer knew what time it was, not by their watch, but by seeing the UPS driver walk thru their door. Now many of our customers have no idea when we'll show up. (We don't either!). I realize this doesn't affect time in transit. As long as it shows up before they close, it's on time!
I also realize it's something we had to give up to stay profitable, but it's still sad.
I would hope that there is a small chance that some of the ideas on this site get through to the top and use the info for the good of UPS....Not me or anyone else because we are all UPS.
I have a feeling what Over9.5 is trying to say is that customers, once upon a time, knew exactly when the UPS man was going to walk through the door with their delivery. Didnt have to be in the morning, just consistent day to day. That was/is a big deal to customers. Anymore there is no telling what time we will show up. Could be 10am, could be 3pm, could be 5 minutes before closing time.So, your concern is not meeting the commit day/time, but servicing commercial customers in the morning?