Discussion in 'UPS Discussions' started by feeder53, Jun 26, 2008.
If you could address the highest level of management with one issue, what would it be?
How we stopped providing excellent service to our customers. We now supply mediocre service.
Employee morale. Why is there such a level of distrust between mgmt and employees?
What do you think our on time frequency is? What % of packages are delivered on the correct day and time?
Did you know that UPS measures every pacakge for service and visibility? When a service failure is found, its charged to the appropriate operation.
P-500s without power steering and 3-point belts.
How about service to the employees. Try a little respect for starters.
Actually PMan, I refer to our service since PAS. I remember when the customer knew what time it was, not by their watch, but by seeing the UPS driver walk thru their door. Now many of our customers have no idea when we'll show up. (We don't either!). I realize this doesn't affect time in transit. As long as it shows up before they close, it's on time!
I also realize it's something we had to give up to stay profitable, but it's still sad.
So, your concern is not meeting the commit day/time, but servicing commercial customers in the morning?
We show up just before closing time adding a day to the customers "Transit Time".
Too many to choose but I'd start with Management-Employee relations
giving drivers a fair amount of work everyday instead of too much
I would hope that there is a small chance that some of the ideas on this site get through to the top and use the info for the good of UPS....Not me or anyone else because we are all UPS.
As hopeful as you are, I doubt any of this gets anywhere near any c-level execs. It's probably on the list of sites that are monitored regularly by some weenies in the legal department though.
If I had anything to say to the big guys, I would only say it for the sake of personal satisfaction because lord knows they wouldn't act on it.
The S#$%%Y uniforms from Twin Hill.
Please clean the bathrooms. Please. As a guy, it has to be pretty bad to be afraid of a urinal, for God's sake.
The porters(janitors) here get $25/hr. You'd think they'd be cleaner.
Why are there more belt and part time sups on this belt than preloaders?
How about having sales reps that actually get back to the customer with answers to their questions within 24 hours.
I have a feeling what Over9.5 is trying to say is that customers, once upon a time, knew exactly when the UPS man was going to walk through the door with their delivery. Didnt have to be in the morning, just consistent day to day. That was/is a big deal to customers. Anymore there is no telling what time we will show up. Could be 10am, could be 3pm, could be 5 minutes before closing time.
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