dilligaf
IN VINO VERITAS
Sober, using EC as a legitimate reason to not deliver is one thing. If there is any doubt what so ever about getting to the delivery point and getting back then EC how it gets sheeted.There is a flip side to that coin.
Lets say I dont sheet that pkg up as EC, instead lets say I "go for it" and try to get down that snow-covered driveway to make service on it since its "more than likely" that I can deliver it.
What happens if I get stuck? What happens if I tear up the customers driveway...or slide a few inches and break my mirror on a tree branch?
My dedication to making service will be rewarded...with a warning or suspension letter for an "avoidable accident", as well as a condescending lecture about "safety" methods and a regurgitation of the ten point commentary.
Damned if I do, damned if I dont.
And as far as calling the number on the package...UPS does not supply me with a phone, it does not even offer to compensate me for use of my airtime, and does not allow any time for making phone calls as part of the delivery process. Despite all of that I still wind up using my phone for work purposes, but it is on my terms and under no circumstances will I ever allow use of my phone to become an expectation on the company's part.
Using EC when the weather is clear and the roads are passable is not ok.
We have a senior driver that does this occasionally.I applaud the use of EC as a safety measure.
I despise the use of EC as a dispatch tool, whether by mgt or by a driver. Yes, I said by a driver. We all have at least one in our centers. The one who says "I don't feel like going down that road today, I won't bother calling the phone number on the pkg to try to make an alternate delivery, I will use the weather as an excuse" and sheets a package that more than likely could have been delivered as an EC.
