Glorifiedpackmule
Well-Known Member
We've been starting 32 minutes late everyday for the last 2 months. Everyday drivers are going out and funishing P1's 30 minutes late. Which pushes back the other cycles by 30 minutes also. I guess the company has figured out that Most customers aren't calling to get their money back for late packages. Management thinks that starting someone 30 minutes late will cause everyone to push harder and get done at the same time. We had a vehicle roll over last week from someone speeding to get back to the station in time to make the outbound truck. So where are we really now with the PSP philosophy? Is it still People Service Profit? Or should it actually be Profit Service People?