How many of you remember People Service Profit? Back in the day PSP was a good concept PEOPLE, providing good customer SERVICE, provided PROFIT, provided good pay and benefits that kept PEOPLE happy. It was a concept that worked for everyone. Now we have the Purple Promise / Purple Penis...what does that provide for the "people" that have daily customer contact??? We are expected to give 100% to provide that expected service to our customers, but what do we get in return??? What does a penis do...that's what we ended up with. Remember when your station gets around to the SFA feedback time, ask your manager what the Purple Promise/Penis has provided for you? How is that pay progression? Any chance your management team would be willing to put a "promise" in writing about that? How about a real pension, something that you could live on, instead of having to fund your own pension via a 401k, how many of you can actually put some real money into that??? The Purple Penis/Promise is only a one way promise...how about asking for something in return?