Just from my experiences with calling Atlanta directly:
1. Don't expect any clear cut answers about your pension.
2. The will redirect you to a 1-800 number and you will be talking to somebody who hasn't a clue.
3. Never expect a call back from anybody in charge, because nobody is in charge in Atlanta.
4. At the end of the year many of the Human Resources representatives will be "transformed" (Laid Off).
5. Apparently they take awful long lunch breaks in Atlanta, particularly in the HR department. (Good Food).
6. Once you get your pension estimate or final turn in it will be confusing and subject to change...
7. The Board of Trustees or the Plan Administrators will never physically sign anything, the best you can expect is some low level OMS to initial it just in case of future legal action the people in charge do not want to be held liable for anything, that is how they got there in the first place.
8. They will never return any hard core documentation of any answers or concerns about your pension benefits.
9. They will expecting a lot of legal action by their lower end partners over the elimination of their pension plan in 2023. So expect a lot of stonewalling and being purposely ignored, they have bigger fish to fry.
10. Expect no help from our current leadership or your local union official they haven't a clue either.
Other than that it is smooth sailing.....