Shipper can't have it both ways at ground/HD ...

Discussion in 'FedEx Discussions' started by OrioN, Apr 14, 2019.

  1. OrioN

    OrioN double tap o da horn dooshbag

    sketch-1555062298759.png

    Meds for the elderly at my gated community... they're either at the community center playing bingo or line dancing or at the shuffle board deck or walking their ankle biters or fishing at the lake with grand kids.

    I called a few times with my flip phone to the customer to confirm if it's ok to leave it & in 3 cases so far no complaints or disputes.

    So I sign with my own name and in stop comments, "shipper release approved at first attempt"

    Told management that this don't make sense to have to put a DSR on these much needed meds. Heck, they should've used express if they want faster service!

    I shall see if management will follow up on it and have amended this certain situation next week... stay tuned

    Edit... look at the top left of the sticker! "EXPRESS" someone dropped the ball at that meds company
     
    Last edited: Apr 14, 2019
  2. Operational needs

    Operational needs Virescit Vulnere Virtus

    You’re supposed to follow what the address label says, not that sticker.
     
    • Agree Agree x 5
    • Winner Winner x 1
    • List
  3. dezguy

    dezguy Well-Known Member

    The shipper, in most cases, pays extra for the DSR on the Astra label.
     
    • Agree Agree x 2
    • Beer Beer x 1
    • List
  4. bacha29

    bacha29 Well-Known Member

    It's an impossible situation O. Most importantly, it's a management created problem that requires a management created solution.
     
  5. McFeely

    McFeely Huge Member

    I gotta find me an entire roll of those stickers so I can release ALLLLLL day long. Genius!
     
    • Funny Funny x 4
    • Like Like x 3
    • List
  6. OrioN

    OrioN double tap o da horn dooshbag

    Nope, shipper dropped the ball.

    They're in the same state so I guess we're as fast as express in this case

    Calling the customer to confirm release and signing my own name to cya was ok'ed to do since they got the meds on the first attempt.

    I didn't falsify the customer name & that won't get me in hot water/terminated
     
  7. MAKAVELI

    MAKAVELI Well-Known Member

    Signing for a DSR is falsification. If the del was disputed, you could be disqualified. Always CYA and follow the Astra label, not a sticker.
     
    Last edited: Apr 14, 2019
  8. Star B

    Star B White Lightening

    But then....
    what about BuildDirect and their **** OK TO RELEASE **** samples...... Microsoft/Bouqs/Whatever flower company and their "RLS NUMBER" stickers especially now that "International can be resi-released" (only seen about 5 out of 50 shipments that automatically work)?
     
  9. McFeely

    McFeely Huge Member

    Until the customer says, "I never OK'd that".
     
    • Agree Agree x 2
    • Winner Winner x 1
    • List
  10. MAKAVELI

    MAKAVELI Well-Known Member

    I don't release BuildDirect but Bouqs I do with their release number.
     
  11. OrioN

    OrioN double tap o da horn dooshbag

    Yay, Amazon here I come!

    But, this is ground/HD folks, where I see cases of wine out in plain view at the side door or garage/drive way
     
  12. OrioN

    OrioN double tap o da horn dooshbag

    That's why I save the call records on my flip phone. Or take pics of the time stamp

    Let them dq me, it's just a dea dead end paycheck job
     
  13. MAKAVELI

    MAKAVELI Well-Known Member

    Just a matter of time before a customer disputes one of those releases.
     
    • Agree Agree x 2
    • Winner Winner x 1
    • List
  14. MAKAVELI

    MAKAVELI Well-Known Member

    You do realize the shipper is the only one who can authorize a release of a DSR, right?
     
    • Agree Agree x 3
    • Like Like x 1
    • List
  15. OrioN

    OrioN double tap o da horn dooshbag

    Yup, u have to know your customers... can't do that with unknown swing areas
     
  16. OrioN

    OrioN double tap o da horn dooshbag

    Yay, their 800# was also on the label... their shipping dept made a boo boo
     
  17. Star B

    Star B White Lightening

    well, they kind of did when they stuck the sticker on there saying "UNDER ALL CONDITIONS ON FIRST ATTEMPT OK FOR RLS"................ you know?

    Pretty specific stating that "First attempt, ok for rls."
     
  18. MAKAVELI

    MAKAVELI Well-Known Member

    They also kind of required a recipient signature.
     
  19. OrioN

    OrioN double tap o da horn dooshbag

    No problem folks, I'll see if it's resolved next week

    Will OrioN be dairy queen'ed

    Or

    Will management use common sense and have shipper release op-201 on file for future meds releases whiff no signature needed?

     
  20. bbsam

    bbsam Moderator Staff Member

    So why do you stay?