TearsInRain
IE boogeyman
ever deal with some customers you just can't get a handle on?
talked with a guy last night whose package was missing, ETT showed it as driver released to the door, but the guy says he left his place shortly after that time and it wasn't there.
i tried to explain to him that he needed to call his shipper and have a tracer placed on it so an investigation could begin, but he kept yelling to have me call the driver.
i tried to explain that would be fruitless since, if he did mis-deliver it, he would not say so because to his knowledge he did deliver it to the right address.
well, being able to explain that was the most i got into the conversation as he was ranting pretty much the whole time and accusing me of accusing him of stealing the package
finally, to top it off, he told me to stick the package in an irregular location, while using a racial slur, to which i ended the call
later that night we also had a driver come in and tell us he was being accused of "breaking and entering" for putting a package inside a storm door
talked with a guy last night whose package was missing, ETT showed it as driver released to the door, but the guy says he left his place shortly after that time and it wasn't there.
i tried to explain to him that he needed to call his shipper and have a tracer placed on it so an investigation could begin, but he kept yelling to have me call the driver.
i tried to explain that would be fruitless since, if he did mis-deliver it, he would not say so because to his knowledge he did deliver it to the right address.
well, being able to explain that was the most i got into the conversation as he was ranting pretty much the whole time and accusing me of accusing him of stealing the package
finally, to top it off, he told me to stick the package in an irregular location, while using a racial slur, to which i ended the call
later that night we also had a driver come in and tell us he was being accused of "breaking and entering" for putting a package inside a storm door