Browniehound.. I was only joking..You are right about what UPS provides for us but for over 25 years I had my share of Good and bad expierences as I am sure most of you did. Management in my opinion changed after we went public. They cared IMO about the shareholders more than Jim Casey's original vision. I saw service go down the tubes despite my objections while driving and 8 years at the counter. At the counter I had to deal with alot more issues about service than as a driver. I saw each center and the bldg as a whole, and add it all up everyday, there were alot of mistakes made, that the center that was in charge of the counter did not want to address. I was thrown under the bus MANY times and had to lie but in many cases I handed the offending ctr's phone #'s so they can deal with their decisions and release me from being the PUNCHING BAG of all upset and rightly so customers that were givin a bunch of lip service to quiet them down untill they stood in my face screaming how UPS did this wrong, and I wiil never use UPS again!! It went on and on. So My experiences in over 25 years have been very good at times but as I neared retirement I saw Service slowly fade from the day's of 1981 when I first started out. We all put UPS on the Worldwide Map and our efforts in the early days of NDA grew this Company. Again We made for all of us, and I left with a sour taste in my mouth as I retired The Ctr team did not recognize me as I thought they would and others who got their 20 and 25 year plaques felt the same way. Little by little they trim this and trim that,Get rid of customer svc reps and dump the sales leads on drivers etc,etc. I was in Jersey so I don't know about your location but we were notorious with urban sprawl and congestion in the mid 80's and we all had to adjust our rte's very quickly as areas grew and the air's were the #1 issue. Many of us a had a 45 min ride to our 1st stops so any delays as you know leaving the bldg made headaches for us..Being paroled, again is just how I guess I felt leaving a company that had sup's come up the counter and have someone else take over because god forbid I get 2 minutes of overtime, but if it is convienent for them it is a different story. I could go on and on but everyone has a different opinion as we all hear horror stories of how UPS could do this or that to someone, mess up your sick day pay,vacation picks, OT, early days, I had a few of all of these and you sometimes wonder as UPS got so huge we sometimes fell through the cracks and we just became a bunch of #'s to the company. Whne driver release started out the window went Customer Interaction for the most part..I loved taking a min. or so to talk to my customers, blowing them off as a result of more SPORH took the Service out of my Sail. Then again they still want you to get sales leads,but that's Ok. You just had to explain why you were over the next day.. I ahve seen and I am sure you have seen GOOD sup's go nowhere and the Jerks climb the ladder.. Sad that you have to make a name for yourself instead of treating people who made this company GREAT like a bunch of time stealing,cheating,people. The Generals in Atlanta call the shots while we at the front lines sometimes wonder who could make such dumb decisions,and don't tell me in your career have never seen a knucklehead action...All in all my life story is certainly not boring and neither will your's be...Good luck and Retire when you can before Big Brown changes something again as I am sure we retirees may get some surprises down the road.....