The holidays used to be UPS’s busiest time. Then came COVID-19

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The holidays used to be UPS’s busiest time. Then came COVID-19 - Fortune

New UPS CEO Carol Tomé on coming out of retirement and what it takes to handle 21.1 million packages a day—during a pandemic.

Carol Tomé expected to be doing a lot more gardening when she retired as CFO of Home Depot in 2019. But the board of UPS, where she’s served since 2003, had other plans. So in June, Tomé took off her gardening gloves and took the reins of the storied delivery company. We talked to the new CEO about what it’s like to lead a 113-year-old giant through a pandemic.
 
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