We had 2 instances of theft in our center involving full-time drivers. In the first, the driver sent a personal package back to the shipper by using a tracking label (this was from the old pickup book) from one of his P/U customers. The only way that he got caught was the package came back damaged and the account whose tracking label had been used became suspicious. In the second, the driver had a gambling problem and pocketed over $16,000 in COD money. Both drivers are no longer with the company. We also had a driver who did not think that he had to pay, let alone file, his Federal or State income tax returns. He was led out of the bldg DURING THE PCM in handcuffs, spent the summer in jail and then, amazingly, came back to work. He has since retired on full pension.
Recently, we had several metro employees fired for stealing, one being the son of a former on-car.
A recurring theme in the previous posts to this thread is integrity. Integrity encompasses all phases of our lives, not just our jobs. Do we bring to the cashiers attention an error on his/her part in our favor?
Several posts talked about revenue recovery. I have 4 drop boxes on my route and I am always correcting weights on ASD's, usually on NDA packs. I bring obviously fraudulent weight discrepancies on any package, whether delivery or pickup, to mgt attention, who normally act promptly to adjust revenue. I also bring multiple pkgs w/same tracking number, along with weights, in for revenue adjustment. The one tactic noted above that is hard to correct is when the shipper uses the same address for both origin and destination, thus ensuring the lowest possible bill. Call tags are also hard, but not impossible, to adjust revenue on.
I personally applauded the decision by UPS to stop accepting cash. There were days that I would have over $10,000 in my pocket, which I would make every effort to convert into a bank check/money order, but the big PITA was having to have cash on hand to make change or being asked to either wait or come back because they had to go to the ATM. I can only imagine future DIAD versions being credit card enabled. Won't that be fun?!