UpstateNYUPSer(Ret)
Well-Known Member
Let me understand this. You assert that this is dishonesty, and clearly this tactic by management is practiced wantonly across the company, but you also team up with them when it comes to sales leads so that they can try to screw over even more customers?
One has nothing to do with the other. Sheeting missed as anything other than missed is dishonest and I for one do not condone it; however, they don't care what you or I think on this issue. If I have a customer who tracks his/her package and it shows an exception scan I will tell them exactly what happened and give them the contact information so that they can address the issue.
How do sales leads screw over customers?
Do you care about the customer or not, because it really sounds like you're talking out both sides of your mouth here?
I made second attempts on 3 delivery stops and 2 pickup stops yesterday. I'll let you decide whether that means I care about my customers or not.
One has nothing to do with the other. Sheeting missed as anything other than missed is dishonest and I for one do not condone it; however, they don't care what you or I think on this issue. If I have a customer who tracks his/her package and it shows an exception scan I will tell them exactly what happened and give them the contact information so that they can address the issue.
How do sales leads screw over customers?
Do you care about the customer or not, because it really sounds like you're talking out both sides of your mouth here?
I made second attempts on 3 delivery stops and 2 pickup stops yesterday. I'll let you decide whether that means I care about my customers or not.